Support, Training & Maintenance
Frequently Asked Questions
Find answers to common questions with clear and honest explanations.
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What kind of training do you provide so my team can update the website?
At Right Turn Web, we offer customized maintenance and training programs tailored to each client's specific needs. Where our clients require regular maintenance or content inclusion, we typically utilize a Content Management System (CMS) at its core and provide various levels of training, ranging from one-on-one sessions to video tutorials. For clients who prefer a more hands-off approach, we offer the ability for them to provide us with the desired content, and we can update their website on request.
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Do you offer ongoing maintenance packages?
Yes, we offer ongoing maintenance services, including security and upgrades, as well as content management and inclusion. We also offer training services for owners and employees, as well as onboarding sessions for new employees, and follow-up strategy sessions to discuss new features and technologies that can help our clients maximize the benefits of their online presence.
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How quickly do you respond to support requests?
We typically provide an initial response within the day. Our goal is always to respond as quickly as possible. On the initial review, we will assign a priority rating to the request based on the client's needs.
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Do you provide hosting services, or should I arrange my own?
Both. We can provide hosting services and server support, or we can recommend outside hosting servers. All clients' needs and budgets are different. Our goal is always to find the best fit at the most economical rate.
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What happens if my website goes down unexpectedly?
Contact us immediately, and we will work to get things back up and going for you within just a few minutes.
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